f.a.q.

all sales

All orders require payment in full before production begins. Prices may be subject to change without notice. Lead times begin with receipt of payment and finalization
of order details.

lead times

Our lead times vary depending on product, and are generally between 6 - 18 weeks. Please contact us for information specific to your item(s) of interest.  Lead times begin with receipt of payment and finalization of order details.

custom orders

We offer limited customization within our line of furniture. Quotes for custom inquiries typically take 1 - 2 weeks to procure, and are subject to up-charges based on size, configuration, and materials.

Materials

We put the utmost care into the craft of each of our products. All of our finishes are hand applied.  Natural materials such as leather and wood have unique characteristics and may therefore vary from what is represented on our website or in our photography. These natural materials will patina and therefore change with time. These “living” materials will pick up traces of the life lived around them - humidity, sunlight and oils will cause subtle changes in the coloration over longer periods of time.

samples

We are happy to provide samples of any of our standard finishes. Contact us with your shipping address and we will have it delivered.

damage

If upon receiving your new item you discover a defect or damage from shipping, please contact us immediately and we will work with you to fix the problem. Damages must be documented and reported within 48 hours of receipt. We cannot be held responsible for damages reported after the 48 hour window. In the case that damage occurred during shipment, packaging must be retained in order for the claim to be successfully processed.

shipping

Shipping is not included in our pricing. We ship world-wide and will arrange shipment on your behalf with our preferred carrier. International shipping costs must be determined by quote and may take up to one week to procure. Should you prefer to arrange your own shipment, we are happy to have items unwrapped and available for pick-up at our Nashville, TN location.

return policy

Because of the custom, made-to-order nature of our work, we are not able to accept returns or offer exchanges. Once your order is placed, cancellations will not be permitted.

Product Care

We only recommend using Rubio Monocoat Surface Care spray. We advise against using harsh or caustic cleaners. Surfaces can be cleaned with a lightly damp cloth.